FAQ

Frequently Asked Questions (FAQ)

1. What types of products does Luzelo™ offer?

At Luzelo™, we offer a wide range of products to enhance your child's life and your home, including decorative elements, practical solutions and much more.

2. Where do you ship the products from?

Our products are shipped from our warehouses in Europe, ensuring fast and reliable delivery to our customers.

3. What are the delivery times at Luzelo ™?

Delivery times at Luzelo ™ vary between 6-10 business days. We understand the importance of receiving your items quickly, which is why we strive to ensure timely deliveries.

We are doing everything we can to resolve this as quickly as possible, and to get your order to you as soon as possible. We apologize in advance for any inconvenience caused, during any delays.

You will nevertheless receive an email as soon as your order is shipped. Do not hesitate to contact support for any information.

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking link allowing you to follow your package in real time.

5. Do you offer express delivery?

Currently, we do not offer express deliveries. However, we are constantly working to improve our services to best meet your needs.

6. What should I do if I am not satisfied with my order?

Our customer satisfaction is our priority. If you have any problem with your order, please contact our customer service. We will do our best to resolve any situation quickly.

7. Can I change my order after I place it?

Unfortunately, once your order is confirmed we are unable to make any changes. Please ensure you check your order carefully before finalising it.

8. How do I return an item?

For any return request, please consult our return policy https://luzelo.com/policies/refund-policy for detailed instructions on the process.

9. Where can I find information about current promotions?

To be informed of our latest promotions and special offers, we invite you to subscribe to our newsletter or follow our social networks.

10. How can I contact customer service? Luzelo ™?

For any further questions, our customer service team is at your disposal. Contact us at info@luzelo.com or through our contact form www.luzelo.com/pages/contact.

Thank you for choosing Luzelo ™ to brighten up your child’s life!